All complaints will be handled sensitively and most concerns can be dealt with by talking directly to your child's teacher. If this is not possible for any reason then speak to the Headteacher. Written, formal complaints will be acknowledged in writing within one working day and will be investigated and reported on, in writing, within two weeks. If you are not satisfied and happy with an outcome you can contact the Chair of Governors and/or Camden’s Complaints Liaison Officer on 0207 974 1501 or visit www.camden.gov.uk for further help.

Please find attached a copy of our complaints procedure.

Teacher Assessed Grades 2021: Appeals against Teacher Assessed Grades, on whatever grounds, will not be considered under this policy. These will be dealt with in line with the Joint Council for Qualifications guidance on appeals. In the event of an appeal against a centre review or on the grounds that academic judgement was not reasonable, these should be made to the exam board in line with their process.