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All complaints will be handled sensitively and most concerns can be dealt with by talking directly to your child's teacher. If this is not possible for any reason then speak to the Headteacher. Written, formal complaints will be acknowledged in writing within one working day and will be investigated and reported on, in writing, within two weeks. If you are not satisfied and happy with an outcome you can contact the Chair of Governors and/or Camden’s Complaints Liaison Officer on 0207 974 1501 or visit for further help.

Please find attached a copy of our complaints policy and procedures.